Support Desk

You Need A Person At Razed Casino

Live chat, e-mail and phone reach a human every hour of every day, including weekends and public holidays in Australia.

Start Live Chat Trusted by 747,000+ players

Paid today

258,288 A$

6,312 Playing now

Licensed & auditedALSI-440931 Anjouan license, certified by GLI, SIQ, and eCOGRA

A$60M paid weeklyAverage withdrawal processed in 19 minutes, up to A$49,000 per transaction

128-bit SSL encryptedYour data protected by the same standard banks use, independently verified

Need An Answer Now

Answer Times You Can Plan Around

Use this when waiting is not an option and you want to know which route is quickest.

Instant Chat, Written Record

Pick live chat for anything urgent, from a stuck withdrawal to a locked sign-in. Chat answers around the clock, and a typical reply lands inside five minutes.

Start Chat

A Written Answer To Keep

Write to [email protected] for details you want in writing, such as bonus terms or account history. Replies arrive within eight hours, every day.

Write To Support

Real Answers, Real Voice

Call +61 2 0994 6247 (AEST) when you would rather talk it through, for example about a payment that has not arrived. Calls are usually answered within five minutes.

Call Support

Help Close To Home

Razed Casino Keeps Australian Hours

Ring the Sydney number or message us any hour, and the answer will arrive in your own time zone.

How To Reach Us

Australian phone+61 2 0994 6247

Support time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who Supervises

Supervisory authorityAnjouan Offshore Finance Authority, ALSI-440931

Where To Get Help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Five Details For A Shorter Wait

Keep these five items nearby so the first reply can act on your question.

Registered e-mail address on the account
Photo ID, address proof and card image
Payment method and transaction reference
Exact date and time of the issue
Screenshots of any error message shown

Five Inboxes

Razed Casino Splits Its Inboxes

Choose the right address and your message skips the queue, instead of bouncing between departments.

Account Support

General help with the site[email protected]

Identity and address checks[email protected]

Payments Desk

Deposits, withdrawals, payouts[email protected]

Complaints And More

Formal complaints review[email protected]

Personal data requests[email protected]

Partnerships and business[email protected]

Know Your Counterparty

Entity, Licence And Written Contact

You will know the company, its licence and the written address that answers questions.

The Company

Legal NameRazed Casino LLC

Company Number254238 (Anjouan)

Registered OfficeBandar Salaam, Mutsamudu

The Licence

RegulatorAnjouan Offshore Finance Authority

Licence NumberALSI-440931

Written Contact

Support E-mail[email protected]

Straight Answers

Razed Casino On The Points Players Check

Removes the worry that a simple question will stall behind a queue or a slow identity check.

trustHow long does verification take?+

Checking your documents normally takes around seventy hours from the moment every file arrives. Send all three together to avoid a second wait. Your withdrawal stays parked until that review finishes.

trustWhy does support want my e-mail address?+

Support matches you by your registered email address and asks a few security questions about your account. A password is never requested, by chat, e-mail or phone. Anyone who asks for one is not from us.

trustDo I need to check who runs this site?+

Look at the regulator behind the licence before you deposit. Razed Casino LLC holds licence ALSI-440931 from the Anjouan Offshore Finance Authority, and company number 254238 sits on the same registration.

trustCan I get help at 2am on a Sunday?+

Reach a person at any hour, including public holidays and the middle of the night. Chat and phone lines stay open around the clock, and e-mails arrive in a queue that keeps running. Hours are listed in Australian Eastern Standard Time.

trustWhere do I send a privacy request?+

Write to [email protected] to request a copy of your records or to ask for them erased. Requests are handled by the privacy team, not the general queue. Some records must be kept for licensing reasons.

trustWhat happens when the first reply is not enough?+

Reply to the same thread and ask for the decision to be reviewed by a supervisor. If that reply still leaves you short, send the history to [email protected]. From there the next step is the Anjouan Offshore Finance Authority.

A Path To A Ruling

What Happens If You Disagree?

This block matters when a standard reply has not resolved your issue and you want it reviewed.

Send It In Writing

Write to [email protected] with your account reference, the dates involved and the outcome you are asking for. A written record starts the review and keeps every reply traceable.

Check For The Written Response

Wait for the written response before adding new messages, since each added thread resets the queue. Reply once with any missing detail the team asks for.

Requesting A Senior Reviewer

Ask for the matter to be escalated to a senior reviewer if the first answer misses the point. State plainly what remains unresolved and attach the earlier replies.

Taking It To The Authority

Refer the case to the Anjouan Offshore Finance Authority once internal options are exhausted. Include your complaint reference and the company number 254238 (Anjouan) in the referral.

While You Wait

Answer Any Hour, Replied In Minutes

You will know which channel answers now and how long each reply typically takes.

Live Chat

Live Chat Hours24/7, AEST

Chat First Reply5 minutes

All Times Shown InAEST

E-mail

E-mail Address[email protected]

E-mail Reply8 hours

Phone

Phone Line+61 2 0994 6247

Phone Wait5 minutes